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Windows XP Shut Down and Automatic Reboot/Restarts Problems

This topic was prompted by a problem that one of our clients was facing. He ran into a problem trying to get his computer to shut down: He was running Windows XP Professional and it absolutely refused to shut down. Every time he tried to shut down it could go through the motions, but when it got to the point to turn off the machine, the BIOS screen could come up and the machine reboots. Annoying; well let’s look at the causes before we tell you what worked for our Client. There are three basic sources of automatic reboot problems: Recovery settings Software incompatibilities, including driver issues BIOS problems Recovery Settings One of the things that is quite different about Windows XP compared to Windows 9x (9x is shorthand for Windows 95, Windows 98, and Windows Me in all their various versions), is that one can control how it responds to certain critical errors—those that cause the infamous Blue Screen of Death (BSOD). In Windows XP, the default setting is for the computer to reboot automatically when a fatal error occurs. If that fatal error only occurs when you’re shutting down, the system reboots automatically. If you haven’t changed any of the system failure settings, you should be able to see the error by looking in the Event Log. But a better long-term solution is to turn off the automatic reboot so you can actually see the error when it happens—chances are it will tell you enough about itself to let you troubleshoot further. To change the recovery settings to disable automatic rebooting: Right-click […]

Advanced troubleshooting for “Stop 0x0000007B” errors in Windows XP

This step-by-step article describes how to troubleshoot “Stop 0x0000007B” error… This step-by-step article describes how to troubleshoot “Stop 0x0000007B” error messages in Windows XP. This article describes issues that can cause this Stop error including boot sector viruses and device driver issues or hardware issues. If you cannot resolve the problem after you review these issues, use the general troubleshooting steps that appear at the end of the article. This article is intended for advanced computer users. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact support. When you start your computer, you may receive one of the following error message. When you start your computer, you may receive one of the following error messages: STOP: 0x0000007B (parameter1, parameter2, parameter3, parameter4) INACCESSIBLE_BOOT_DEVICE Setup has encountered a fatal error that prevents it from continuing.Contact your product support representative for assistance. The following status will assist them in diagnosing the problem. (0x4, 0x1, 0, 0) Setup cannot continue. Power down or reboot your computer now. You may also receive a “Stop 0x0000007B” error message during Windows XP Setup when the Setup program restarts during the installation process. When you receive a Stop error while the Setup program is running, you receive the second error message. To troubleshoot this issue, read the following four sections to determine if any one of the issues applies to you. If none of the issues apply to you, use the following general troubleshooting steps at the end of the article. Boot-Sector Viruses You may receive a “Stop 0x0000007B” error message if your computer is infected with a boot-sector virus. If the […]

How to troubleshoot a “STOP 0xC000021A

Today a client friend of mine walked in to my office that his computer kept restarting after he had returned from his trip..after resetting his machine to stop auto restarting..loo…the beknown blue screen of death showed up with this error..showing STOP: c000021a {Fatal System     Error} The Windows Logon Process system process terminated unexpectedly     with a status of 0xc0000139 (0x00000000 0x0000000) The system has been     shutdown.This is error occurs when either Winlogon.exe or     Csrss.exe fails. Usually due to: Mismatched system files have been installed. A Service Pack installation has failed. A backup program that is used to restore a hard disk did     not correctly restore files that may have been in use. An incompatible third-party program has been installed. Solution. The solution microsoft gives for this is really too technical, thats why my client brought it to me…however, try to boot from the last known best configuration or if you have a bootable xp CD, perform a repair of the operating system at the second setup screen.. That fixed my problem.. http://support.microsoft.com/default.aspx?scid=kb;en-us;156669
By |September 8th, 2009|Windows errors|0 Comments